Frequently Asked Questions
Have a question or facing an issue? We’re here to help! Browse through our categories below to find quick answers.
Orders, Delivery & Payment
Q: How long will my order take to arrive?
A: Our average delivery times from Chandigarh are:
North India: 2–3 working days
Metro Cities: 3–4 working days
Tier-2/3 & South India: 4–6 working days
Remote/Northeast/J&K: 5–8 working days
Q: Which payment methods are accepted?
A: We accept secure payments via UPI and Debit/Credit Cards.
Q: Can I track my order?
A: Yes! Once your order is shipped, a tracking link will be sent to your registered email and phone number.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is unused, unwashed, and in original condition with tags.
Q: How long does it take to get a refund?
A: Once we receive and approve your returned item, your refund will be processed within 2 working days via UPI or Bank Transfer.
Q: What if I received a damaged or wrong item?
A: We’re sorry! Please contact our support within 48 hours of delivery with photos, and we’ll resolve it immediately.
Cancellations
Q: Can I cancel my order?
A: Yes, you can cancel your order before it is shipped. Once shipped, cancellations are not allowed, but you can initiate a return after delivery.
Offers & Discounts
Q: Are there any discounts running?
A: All active offers and discounts are displayed directly on our website homepage or product pages. No hidden deals — what you see is what you get!
My Account
Q: Do I need an account to shop?
A: No, but creating an account helps you track orders, manage returns, and get updates on future collections.
Q: I forgot my password. What do I do?
A: Click on “Forgot Password” on the login page and follow the instructions to reset your password securely.
Still have questions?
Reach out to us at support@artistgully.in or use the form on our Contact Us page. We’re happy to help!